Privacy Policy

Last updated: January 2024

1. Introduction

Creatorax ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our Service
• Subscribe to our paid plans
• Contact us for support or inquiries
• Participate in surveys or feedback forms
• Make a purchase or payment

This information may include:

• Name and email address
• Payment information (processed securely through third-party providers)
• Profile information and preferences
• Communication history

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information about your device and usage:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our Service
• Referring website and exit pages
• Cookies and similar tracking technologies
• Analytics data about your interactions with our Service

2.3 Instagram Data

When you use Creatorax to analyze Instagram profiles, we collect and process:

• Public Instagram profile information you provide
• Video performance metrics from those profiles
• Content analysis data for pattern recognition

Important: We do not store your Instagram login credentials. We only access publicly available information that you explicitly authorize us to analyze.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Service
• To process your subscription and payments
• To send you service-related announcements and updates
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations
• To send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and conducting our business (payment processors, analytics providers, hosting providers)
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure password storage and authentication
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small files stored on your device that help us:

• Remember your preferences and login information
• Understand how you use our Service
• Improve our Service and user experience
• Deliver personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal information
• Right to Opt-Out: Opt out of marketing communications
• Right to Data Portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@creatorax.com

8. Children's Privacy

Creatorax is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Creatorax, you consent to the transfer of your information to countries outside your country of residence.

10. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your account and associated data at any time by contacting us.

11. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information collected from you
• Right to opt-out of the sale of your personal information
• Right to non-discrimination for exercising your CCPA rights

13. GDPR Compliance (European Users)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). We process your personal information based on your consent or our legitimate interests. You have the right to withdraw consent at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@creatorax.com
• Support: Contact Page