Refund Policy

Last updated: January 2024

1. Money-Back Guarantee

We offer a 30-day money-back guarantee on all Creatorax subscriptions. If you're not completely satisfied with the service within 30 days of your initial purchase, you can request a full refund.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Your refund request is submitted within 30 days of your initial purchase
• Your account is in good standing (no violations of our Terms of Use)
• You have not already received a refund for this subscription period
• Your request is submitted through our official support channels

3. How to Request a Refund

To request a refund, follow these steps:

1. Visit our Contact Page or email support@creatorax.com
2. Include your account email and order details
3. Briefly explain why you'd like a refund
4. Our support team will review your request within 2-3 business days
5. Once approved, the refund will be processed to your original payment method

4. Refund Processing Time

After your refund request is approved:

• The refund will be initiated within 5-7 business days
• Depending on your bank or payment provider, the funds may take an additional 5-10 business days to appear in your account
• Some payment methods may take longer; please check with your financial institution

5. Refunds for Recurring Subscriptions

If you have an active recurring subscription:

• Your refund covers the current billing period only
• Your subscription will be cancelled after the refund is processed
• You will not be charged for future billing periods
• If you've already been charged for the next period, that charge will also be refunded

6. Non-Refundable Situations

We cannot process refunds in the following situations:

• Refund request submitted more than 30 days after purchase
• Account suspended or terminated due to Terms of Use violations
• Refund already issued for the same subscription period
• Purchase made through unauthorized or fraudulent means
• Duplicate refund requests for the same transaction

7. Subscription Cancellation

You can cancel your Creatorax subscription at any time:

• Log into your account and navigate to subscription settings
• Click "Cancel Subscription"
• Your access will continue until the end of your current billing period
• You will not be charged for the next billing cycle

8. Partial Refunds

We do not offer partial refunds for unused portions of a subscription period. However, if you have a valid reason for requesting a partial refund, please contact our support team to discuss your specific situation.

9. Refunds for Technical Issues

If you experience technical issues that prevent you from using Creatorax:

• Contact our support team immediately at support@creatorax.com
• Provide detailed information about the issue
• We will attempt to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a refund or service credit

10. Refunds for Billing Errors

If you believe you were charged incorrectly:

• Contact our support team with your payment details and order information
• We will investigate the charge within 5 business days
• If an error is confirmed, we will issue a refund or credit immediately

11. International Refunds

For customers outside Brazil:

• Refunds are processed in the original currency of purchase
• Currency conversion fees may apply depending on your bank
• Processing times may vary based on your country and payment method
• We recommend checking with your bank regarding any applicable fees

12. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by emailing support@creatorax.com with "REFUND APPEAL" in the subject line
• Provide any additional information or documentation supporting your request
• Our management team will review your appeal within 10 business days
• We will respond with our final decision

13. Chargeback and Dispute Claims

If you initiate a chargeback or dispute claim with your bank or payment provider:

• We will cooperate with the investigation process
• Fraudulent chargebacks may result in account termination
• We reserve the right to pursue legal action for fraudulent claims

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of Creatorax constitutes your acceptance of any changes to this policy.

15. Contact Us

If you have questions about our refund policy or need to request a refund, please contact us:

• Email: support@creatorax.com
• Contact Form: Contact Page
• Response Time: Within 2-3 business days

We believe in our product and want you to feel confident in your purchase. If Creatorax doesn't meet your expectations, we'll make it right.