Help Center & Support
Find answers to common questions or get in touch with our support team
Frequently Asked Questions
How does Creatorax work?
Creatorax analyzes real Instagram profiles you select, identifies patterns in high-performing videos, and generates data-driven scripts ready for you to use. Simply choose your niche, add reference profiles, and get strategic scripts.
How many profiles can I analyze?
You can analyze up to 10 Instagram profiles per analysis. This allows us to gather comprehensive data while maintaining analysis quality and platform stability.
Is there a daily limit?
Yes, we have daily usage limits to ensure quality analysis and platform stability. Your plan includes a controlled number of daily analyses. Contact support for details about your specific plan.
Do you store my Instagram password?
No, we never store your Instagram login credentials. We only access publicly available information that you explicitly authorize us to analyze.
Can I cancel anytime?
Yes! You can cancel your subscription at any time through your account settings. No contracts, no hidden fees. Your access continues until the end of your current billing period.
What if I'm not satisfied?
We offer a 30-day money-back guarantee. If you're not satisfied with Creatorax, simply request a refund within 30 days of your purchase. No questions asked.
How do I get my scripts?
After analysis is complete, your scripts are available in your dashboard. You can view, download, or copy them directly to use in your content creation process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other popular payment methods. All payments are processed securely.
Is my data secure?
Yes, we use industry-standard SSL/TLS encryption, secure authentication, and regular security audits. Your data is protected with the highest security standards.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Changes take effect on your next billing date. We'll prorate any differences in pricing.
How do I reset my password?
On the login page, click "Forgot Password" and follow the instructions. You'll receive an email with a link to reset your password securely.
Do you offer team accounts?
Currently, Creatorax is designed for individual creators. Contact our support team to discuss custom solutions for teams or agencies.
Common Issues & Solutions
Account & Login Issues
- Can't log in: Use the "Forgot Password" feature to reset your password. Check that you're using the correct email address.
- Account locked: After multiple failed login attempts, your account is temporarily locked for security. Try again in 15 minutes or contact support.
- Two-factor authentication: If you've enabled 2FA, enter the code from your authenticator app or email.
Billing & Subscription Issues
- Payment declined: Check that your card details are correct and you have sufficient funds. Contact your bank if the issue persists.
- Duplicate charge: Contact support immediately with your transaction details. We'll investigate and resolve the issue.
- Invoice not received: Check your spam folder or request a copy from your account settings.
Technical Issues
- Analysis not completing: Try refreshing the page or clearing your browser cache. If the issue persists, contact support.
- Slow performance: Check your internet connection. Try using a different browser or device.
- Scripts not loading: Clear your browser cache and cookies. Disable browser extensions that might interfere.
Data & Privacy Questions
- How is my data used: Read our Privacy Policy for complete details.
- Delete my account: Contact support to request account deletion. Your data will be removed within 30 days.
- Export my data: You can request a copy of your data in a portable format by contacting support.
Still Need Help?
Our support team is here to help! Reach out through any of these channels:
📧 Email Support
Send us an email with your question or issue. We respond within 2-3 business days.
support@creatorax.com💬 Contact Form
Fill out our contact form with details about your issue. We'll get back to you shortly.
Send Message⏱️ Average Response Time: 2-3 Business Days
Useful Resources
- Terms of Use - Our complete terms and conditions
- Privacy Policy - How we handle your data
- Refund Policy - Our money-back guarantee
- How It Works - Learn about Creatorax features
Report a Bug or Suggest a Feature
Found a bug? Have an idea for a new feature? We'd love to hear from you! Send your feedback to feedback@creatorax.com with as much detail as possible. Your input helps us improve Creatorax.
System Status
Check the current status of Creatorax services. For real-time updates on any outages or maintenance, visit our Status Page or follow us on Twitter.